At One Stop Trend, we strive to provide high-quality mobile accessories, electronic gadgets, and other products. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns
You may request a return or replacement under the following conditions:
- The item is defective or damaged upon arrival.
- The wrong item was delivered.
- The product is unused, in its original packaging, and in the same condition as received.
- The return request is made within 7 days of delivery.
2. Items Not Eligible for Returns
- Used or damaged products (unless received in that condition).
- Items without original packaging or accessories.
- Personalized or custom-made products.
- Sale or clearance items (unless defective or damaged).
3. Return Process
To initiate a return, follow these steps:
- Contact our customer support at onestoptrend7310@gmail.com or call +91 7310496272 within the return period.
- Provide your order number, reason for return, and images (if applicable).
- Once approved, we will provide return shipping instructions.
- Ship the product back to our return address.
- After inspection, we will process your refund or replacement within 5-7 business days.
4. Refund Policy
- Refund Method: Refunds will be credited to your original payment method.
- Processing Time: Refunds may take 5-10 business days to reflect in your account.
- Shipping Fees: Shipping charges are non-refundable unless the return is due to our error.
5. Replacement Policy
If you receive a defective or incorrect item, we will replace it free of charge. Contact us within 7 days of delivery to arrange a replacement.
6. Cancellation Policy
- Orders can be canceled within 24 hours of placing the order.
- If the order has already been shipped, cancellation is not possible.
7. Contact Us
For any questions or concerns about our Refund and Returns Policy, please contact us:
One Stop Trend
Nandaur, Sant Kabir Nagar, Uttar Pradesh
Phone: +91 7310496272
Email: onestoptrend7310@gmail.com